![]() In the General tab, click on the Advanced button.Right-click on the file and choose Properties.If the file is displayed in green letters, follow the steps below to remedy the issue and open it with Windows Photo Viewer: This typically happens when you’re trying to open photos fetched manually from a different OS (OS X, iOS, Android, Linux, etc). If the name of the file that you try to open is displayed in green letters (or the folder that’s containing it is), it means that the file is encrypted. Windows has quite a history of displaying odd error messages when dealing with encrypted files. Method 3: Remove Encryption for this file Check to see if you’re now able to open the pictures in Windows Photo Viewer.To make it easier, use the Publisher column to confirm that the software is belonging to your phone’s manufacturer. Note: In this case is HiSuite belonging to Huawei, but you’ll see a different suite depending on your phone. Look for an entry related to your phone’s manufacturer and uninstall it from your system.Hit Enter to open the Programs and Features window. Press Windows key + R and type “ appwiz.cpl“.Here’s a quick guide to removing the program associated with your phone: As it turns out, a lot of those phone utility suites include a photo viewer that can cause compatibility problems with the default photo application. In their case, the solution was to uninstall the phone software and reinstall it again. They supposedly lost the ability to open images in Photo Viewer as soon as the update was applied. ![]() Some users have started experiencing this problem immediately after updating their phone backup suite. Method 2: Reinstall Android/iOS backup suite ![]() Once you’ve made sure that the file is nor corrupted or unsupported, you can start troubleshooting with the methods below. You can also transfer it to an Android phone and open it via the default photo app (it supports more file types than WPV). You can go about it in several different ways – either move the file to a different system and see if it opens there or send the picture to a friend and ask him to open it. If you determined that the file type is supported by WPV, let’s see if the file is not corrupted. If that’s the case, turn to Method 5 for instructions on using a different photo viewer application. If the extension of your file is not supported by WPV, you won’t be able to open it with this software. You can view the file type of the picture by right-clicking on the file and selecting Properties. Then, check the file type in the General tab next to Type of file. First things first, check the extension of the file in question and see whether it’s actually supported by the software. ![]() WPV is a pretty old piece of software, so it doesn’t support that many file types. Method 1: Check if the file is corrupted or unsupportedīefore you troubleshoot for system corruption or software conflicts, it’s important to eliminate the possibility of a corrupted photo/image and make sure that the format is actually supported by Windows Photo Viewer. In any case, start with Method 1 and eliminate the possibility of a corrupted or unsupported file. It’s highly recommended that you follow the fixes in order until you manage to solve the issue. If you’re having trouble with this particular issue, use the methods below to troubleshoot your problem.
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